NZSki Ltd. Terms & Conditions

Terms & Conditions of Purchase and Use pertaining to Coronet Peak, Mt Hutt and The Remarkables ski areas The purchaser and/or user of NZSki Ltd. mypass cards and their associated product and passes agrees to the following Terms & Conditions.

NZSki Ltd. has developed a sophisticated ticketing system that utilises a smart card we call mypass. Most NZSki products do not have a separate form of ticket but are associated to a guest profile that is connected to the mypass card.

  • mypass cards and their associated products and passes are personal to the named purchaser/user and are non-transferable and non-refundable with the exception of the mypass card deposit which is non-transferable but fully refundable.
  • Products purchased on the mypass card are valid only for the winter season in which they were purchased and will expire at the end of each winter season.
  • Transferring or reselling mypass cards is an offence and will result in penalties including loss of access to ski area facilities and possible prosecution.
  • If you lose or misplace your mypass card or it is stolen, please report this immediately to the Snow Centre, Guest Services or phone 0800 NZSKIPASS (0800 697 547) so we can suspend/cancel it and re-issue a replacement. A card replacement fee may apply.
  • All sundry vouchers that are issued along with your mypass card (i.e. lesson tickets, bus tickets, NZSuperpass Vouchers etc.) can only be issued once and can not be reprinted or reissued if lost or stolen.
  • If a third party is found to be using your mypass card without its loss being reported, NZSki Ltd. reserves the right to decline to re-issue the mypass or to issue you with mypasses in the future.
  • User assumes all risk of personal injury, property loss and damage.
  • Misconduct in the opinion of NZSki Ltd. management and staff may result in mypass card revocation without refund.
  • The mypass card holder uses the ski area at his/her own risk.
  • Use of the mypass card and its associated products and passes implies the user knows unmarked hazards exist and interaction with people outside the control of NZSki Ltd. will result.
  • NZSki Ltd. does not accept responsibility for lost or damaged mypass cards.
  • Use of the mypass for commercial purposes is not permitted without prior permission obtained from NZSki Ltd.
  • The mypass cardholder agrees to the rules, regulations and directions express or implied of NZSki Ltd.
  • The mypass card remains the property of NZSki Ltd.
  • A breach of these Terms & Conditions may result in the withdrawal of the mypass card and any benefits thereof.

Terms & Conditions of Lift, Slope, Halfpipe and Terrain Park Use

  • A valid lift pass (associated to a valid mypass card) is required to use any of the above facilities at the ski areas.
  • Using or attempting to use any of the above facilities without a valid lift pass will result in some/all of the following penalties:
    • A requirement to purchase a valid lift pass or passes to cover the fraudulent use.
    • Issuance of a trespass notice preventing any future visit to the ski area; and/or
    • Report to the police with the option of prosecution to the full extent of the law

Entry to the ski areas constitutes an acceptance of and agreement to these Terms & Conditions



Privacy Policy

NZSki will use information provided by its visitors only to communicate with them. Any information automatically retrieved, such as site browsing patterns, will be used only in aggregate form (so that no individual visitors are identified). Information provided by visitors will not be disclosed to third parties.

The only exception to this is where you enter a competition, or register for any promotional feature provided through the Sites. In this case, information about you may be provided to advertisers for marketing purposes. However, you will be given the option at the time of entering the competition or registering for the feature to decline receiving further information or further contact with NZSki or the advertiser.

NZSki may also be required by law to disclose information you provide. NZSki will only make the disclosure if it believes in good faith that it is required to do so.

It is important to note that this website contains links to other sites not controlled by NZSki. Those sites may not follow the same privacy policy as NZSki.

NZSki uses WebLog Expert website measurement software and systems to help measure traffic visiting our websites. The service anonymously aggregates site visit & activity statistics such as number of pages viewed, time spent on site, accessed files, paths through the site, information about referring pages, search engines, browsers, operating systems, and more. WebLog Expert has been adopted as an accepted audience measurement standard by major New Zealand publishers and corporate websites. WebLog Expert is responsible for aggregating all information; individuals cannot and will not be identified. The information is used by NZSki to better understand usage of its websites.

How Does It Work?

Each web page has a small piece of code that will not be visible as you look at any particular page. The software stores a cookie in your browser (if you have enabled cookies) which contains a unique identifier to allow us to track the number of unique visitors to our website. This information is collected and aggregated by WebLog Expert and in no way can you be identified personally and no personal information is stored about you.



MYPASS MONEY TERMS & CONDITIONS

Mypass money is the stored credit facility offered on the mypass card at NZSki ski areas in New Zealand. Terms and Conditions

  • NZSki Ltd will not be held liable for misuse, loss, or fraudulent use of mypass money where the mypass money account holder has disclosed their PIN either intentionally or otherwise.
  • mypass money accounts will not be enabled until the user has loaded a PIN at an NZSki Guest Services location.
  • A mypass money account must be authorised by a parent or guardian for account holders less than 16 years.
  • A parent or guardian must be present for children under 16 years to load a PIN and enable a child's account.
  • A PIN can only be reset by the mypass account holder at Guest Services provided their identity matches the photograph stored against the account holder's profile.
  • mypass money can be used for transactions at NZSki outlets on the basis that 1 mypass money dollar is equivalent to 1 NZ dollar.
  • mypass money can be used for part payment of a purchase.
  • mypass money can only be redeemed by presentation of the appropriate mypass card.
  • mypass money can only be redeemed by account holder verification using a PIN in the same way that bank cards are transacted.
  • mypass money can be redeemed by the named mypass holder for the purchase of products for other mypass holders.
  • mypass money can only be transferred to other mypass money accounts on-line at nzski.com where the account holder must give 'trusted friend' status to the recipient of the transfer and had this status reciprocated.
  • Your mypass money balance will be available only for 'trusted friends' to see.
  • mypass money credit balances up to $500 can be refunded to the account holder at any NZSki Guest Services location. Credit balances greater than $500 can be refunded on application through the NZSki.com website. Download form
  • mypass money credit balances for account holder under 16 years will only be refunded to the parent or guardian that authorised and enabled the account.
  • mypass money credit balance refunds will be in the form of the most recent deposit.
  • Any mypass money credit remaining after a period of 24 months since the last activity will expire and the balance retained by NZSki Ltd.


2014 NZSKI SEASON PASS TERMS & CONDITIONS

The following Terms & Conditions apply to your NZSki Pass, Queenstown Pass, The Remarkables Pass, Mt Hutt Pass or Mt Hutt Midweek Pass as indicated within the text.

The operating season of the NZSki Limited (NZSki) areas is subject to snow, weather and market conditions and the season may be longer or shorter than publicised. NZSki makes no warrant as to the length of season, number of lifts operating at any time or to the operation or otherwise of an area on any particular day.

Reference to Season Pass, pass or mypass refers to the plastic RFID card and the products that are loaded against the individual that the RFID card identifies with in the NZSki database.

Purchase of a pass implies acceptance of the following Terms & Conditions:

PART A - APPLIES TO ALL PASS HOLDERS, 2014

  • Season Passes are non-refundable under any circumstances unless the Injury/Medical cover option has been purchased.
  • Injury/Medical cover provides for full or partial refund of the Season Pass where; an injury or medical condition precludes or significantly limits ability to use the pass throughout the entire season. All applications for refund must be made by completing the NZSki 2014 Season Pass Refund Request Form and supported with a doctor's certificate or other evidence acceptable to NZSki. NZSki reserves the right to obtain independent medical advice to validate any claim. The value of refunds will be calculated based on the use of the pass according to the table below and in conjunction with the following expiry dates. There will be no refunds after 6 weeks from the pass holders first day of pass use. There will be no refunds after 31 August 2014 irrespective of pass use. Refunds extend to the value of the pass type purchased only and do not cover any ancillary or other associated costs. The Injury/Medical cover add-on is regarded as an ancillary cost. Refunds will be made to the credit card used to purchase the pass and the pass will be cancelled.

    0 days (pass not used) 100%
    1 day - 87.5% refund
    2 days - 75% refund
    3 days - 62.5% refund
    4 days - 50% refund
    5 days - 37.5% refund
    6 days - 25% refund
    7 days - 12.5% refund
    8+ days - no refund
  • Applications for or issued Season Passes are not transferable. The pass may only be used by the person whose name it bears and photograph it matches in NZSki's records. Transferring or re-selling your Season Pass is an offence and will result in penalties including loss of access to ski area facilities and possible prosecution.
  • If you lose your pass or it is stolen please report it immediately on 0800 NZSKIPASS (0800 697 547) so we can suspend/cancel it. An administration fee will apply to replace your pass.
  • NZSki reserves the right to decline to reissue the pass or to issue you with passes in the future if a third party is found using your pass without its loss recorded in our system.
  • Your pass cannot be used for commercial purposes without the prior approval of NZSki Ltd.
  • Photo identification will be required on collection of your pass/card or when updating your photograph.
  • All pass holders must abide by the ski area user responsibility code. Misconduct will result in cancelation or suspension of the pass with no refund. Misconduct includes, but is not limited to, reckless or dangerous skiing or riding, excessive speed within a slow or learning zone, disregard for closed areas, unsociable behaviour, skiing or riding under the influence of alcohol or drugs, supply of incorrect information or breach of the conditions as per the Snow Responsibility Code available at www.nzski.com.
  • All pass holders must abide by all signs and instructions when driving on ski area access roads. Failure to abide by signs and instructions or reckless and dangerous driving will result in cancelation or suspension of the pass with no refund.
  • You must carry your pass with you at all times when skiing or riding.
  • Use of any season pass is subject to the Terms & Conditions of the specific ski area at which you are using the pass.

PART B - SPECIFIC TO SEASON PASS TYPES, 2014

  • The NZSki Pass provides the holder with unlimited skiing and riding at Coronet Peak, Mt Hutt and The Remarkables for the 2014 season during standard operating hours of 9am - 4pm, plus Night Skiing at Coronet Peak on Friday and Saturday nights from 4pm - 9pm when available.
  • The Queenstown Pass provides holders with unlimited skiing and riding at Coronet Peak and The Remarkables for the 2014 season during standard operating hours of 9am - 4pm. In addition holders are entitled to a $20 discount for adults and $15 discount for youths and seniors on the standard day pass rates at Mt Hutt. The Queenstown Pass includes unlimited Night Skiing at Coronet Peak during the 2014 season on Friday and Saturday nights when available.
  • The Remarkables Pass provides holders with unlimited skiing and riding at The Remarkables only for the 2014 season during standard operating hours of 9am - 4pm. The Remarkables pass holders are entitled to a $20 discount for adults and $15 discount for youths and seniors on the standard day pass rates at Coronet Peak and Mt Hutt.
  • The Mt Hutt Pass provides holders with unlimited skiing and riding at Mt Hutt only for the 2014 season during standard operating hours of 9am - 4pm. In addition holders are entitled to a $20 discount for adults and $15 discount for youths and seniors on the standard day pass rates at Coronet Peak and The Remarkables.
  • The Mt Hutt Midweek Pass provides holders with unlimited skiing and riding, Monday - Friday at Mt Hutt only for the 2014 season during standard operating hours of 9am - 4pm. Mt Hutt Midweek Pass holders are entitled to a $20 discount for adults and $15 discount for youths and seniors at Mt Hutt on the weekends and any day of the week at Coronet Peak and The Remarkables.
  • The First Tracks add-on provides access to the Coronet Express lift from 8am - 9am from late June / early July through to late in the 2014 season. The operation of First Tracks is subject to the availability and operation of the lifts and to snow and weather conditions. Access to trails will be subject to operational requirements, weather and snow conditions and any scheduled race/events. Coronet Peak does not guarantee the operation of First Tracks on any particular day.
  • The Night Ski add-on provides access to the Coronet Express lift from 4pm - 9pm on designated Night Ski nights at Coronet Peak. The operation of Night Ski is subject to the availability and operation of the lifts and to snow and weather conditions.
  • The Mt Hutt First Tracks add-on provides access to the Summit Six Express lift on Saturdays and Sundays from 8am – 9am from late June / early July through to late in the 2014 season. Mt Hutt First Tracks add-on is available to purchase with a Mt Hutt Pass or NZSki Pass. The First Tracks add-on is not available with the Mt Hutt mid-week pass. The operation of First Tracks is subject to the availability and operation of the lifts and to snow & weather conditions. Access to trails will be subject to operational requirements, weather and snow conditions and any scheduled race/events. Mt Hutt does not guarantee the operation of First Tracks on any particular Saturday or Sunday.
  • Pass holder conditions as in Part A above also apply.


2014 Terms & Conditions for Season Pass Instalment Option

By selecting to make payment by the instalment option, the customer hereby agrees to NZSki Limited (NZSki) retaining the customer's credit card details and automatically charging the customer's credit card in three or eight (depending on purchase period) equal instalments. The first instalment will be charged at the time of purchase (only available during the Early Bird sales periods) and the remaining instalments on the following dates:

Early Bird Purchase Period 4 Oct, 2013 - 31 Oct, 2013 1 Nov, 2013 - 14 Mar, 2014
Instalment 1 Up to 31 Oct, 2013 Up to 20 Mar, 2014
Instalment 2 21 Nov, 2013 17 April, 2014
Instalment 3 19 Dec, 2013 15 May, 2014
Instalment 4 16 Jan, 2014 -
Instalment 5 20 Feb, 2014 -
Instalment 6 20 Mar, 2014 -
Instalment 7 17 April, 2014 -
Instalment 8 15 May, 2014 -

For choosing to pay by instalment, the customer will be charged a credit fee calculated at 3% of the entire transaction value.

  • Default of payment
    If any instalment payment is not made, e.g. due to the credit card payment being declined or reversed, NZSki reserves the right to charge a default administration fee of $35 per card transaction. Please see cancellations and refunds below for more details.Any changes to credit card details must be advised to NZSki by email info@nzski.com or by telephone (+64 3 450 1970) at least five working days prior to the instalment due date. This includes notification of new card expiry dates. NZSki will not be responsible for failure by the customer to make payment on the due date for any reason.
  • Cancellation and Refunds
    Season Passes are non-refundable from the date of the first payment under any circumstances unless the Injury/Medical cover option has been purchased.
  • Issue and collection of season passes
    Season Passes will not be issued or available for collection until full payment of all instalments has been received.
  • Disclosure
    The customer consents to NZSki making disclosures required by the Credit Contracts and Consumer Finance Act 2003 in an electronic form, by means of email.


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