1. The operating season of the NZSki Limited (NZSki) ski areas is subject to snow, weather, and mountain conditions. The season may be longer or shorter than publicised. NZSki makes no commitment as to the length of the season, number of lifts operating at any time or to the operation of an area or facility on any day.
2. NZSki makes no commitment to the availability of carparks, transport or access to the mountain at any time.
3. NZSki reserves the right to offer preferential parking at any time.
4. A pass is defined as an RFID card (otherwise known as MyPass card) and all associated products. All product purchasers and users agree to the rules, regulations, and directions expressed or implied of NZSki Ltd. A breach of these Terms and Conditions may result in a withdrawal of any passes or products or any benefits thereof.
5. Passes and products purchased are valid only for the winter or summer season in which they were purchased for and will expire at the end of each season. Unused products will expire and not be valid for the following season.
6. Passes and products are not transferable. A pass may only be used by the person whose name it bears or is assigned to and photograph it matches in NZSki's records. Transferring or re-selling your pass or product is an offence and may result in penalties including loss of access to ski area facilities and possible prosecution. Both the identified pass holder and the person who attempts to use that pass to unlawfully gain access to the lifts will face possible prosecution and be subject to a trespass order which will prevent access to Coronet Peak, The Remarkables and Mt Hutt. You may be subject to trespass notice from other commercial ski areas in New Zealand.
7. You must always carry your pass with you when using our mountain facilities.
8. NZSki Ltd does not accept responsibility for lost or damaged MyPass cards. The MyPass card remains the property of NZSki Ltd
9. If you lose or misplace your MyPass card or it is stolen, please report this immediately to Guest Services on mountain, on 0800 697 547 or info@nzski.com so we can suspend/cancel it and re-issue a replacement. A card replacement fee of $5 may apply.
10. NZSki reserves the right to decline to reissue the pass or to issue you with passes in the future if you are deemed to have breached any of its terms and conditions at its sole discretion.
11. Your pass cannot be used for commercial purposes without the prior approval of NZSki Ltd.
12. All pass holders must abide by the Snow Responsibility Code.
13. Misconduct will result in cancellation or suspension of the pass with no refund and possible removal from the Mountain ski area. Misconduct includes, but is not limited to, reckless or dangerous behaviour while participating in on-mountain actives, excessive speed within a slow or learning zone, disregard for closed areas, unsociable or abusive behaviour, being under the influence of alcohol or drugs, supply of incorrect information or any other breach of the conditions of service.
14. The pass holder assumes all risk of personal injury, property loss and damage and understands participation in alpine activities and use of the alpine area comes at their own risk. While all practical steps have been taken to mitigate, identify, and remove hazards, the pass holder accepts that marked and unmarked hazards exist.
15. Photo identification will be required on the collection of your MyPass card or when updating your photograph. If you are purchasing for the first time with us online, you can also upload a photo through our webstore.
16. Please note that if the photo uploaded does not meet our criteria you may be asked to update this in person at one of our Guest Services locations.
17. Passes with photos that do not meet our criteria may be suspended.
18. All pass holders must abide by all signs and instructions when driving on ski area access roads.
19. Failure to abide by signs and instructions or reckless and dangerous driving will result in cancellation or suspension of the pass with no refund.
20. NZSki reserves the right to amend these Terms and Conditions.

All passes and products are considered non-refundable and non-transferable unless specified elsewhere in our terms and conditions.

Season Pass products will not be refundable (monetary or credit) under any circumstances unless Pass Protection has been purchased.

For other products, applications for credits, or refunds will be considered for injury or medical reasons, or where travel or operational restrictions imposed by a regulatory body precludes usage of your products across the entire season. Where usage is impacted over only part of the season, any credit, or refund will be only granted at NZSki’s discretion.

To apply for a refund, please contact our Guest Services team at info@nzski.com. Claims must be supported by evidence including but not limited to a doctor's certificate, evidence of travel restrictions or cancellations.

All credits or refunds are final as of the 31st of October for the winter season for which the product was purchased, or the 31st of April for any mountain bike related products, any enquiries after this time will not be honoured.

All refunds will be made in New Zealand Dollars using the payment method/and or payment card originally used for purchase. If you paid by a credit card denominated in a foreign currency, the amount that you are refunded in your foreign currency may differ from what you were charged at the time of booking due to changes in the foreign exchange rates, non-refundable or additional bank or credit card charges, or other factors. NZSki will accept no liability for any loss that may be suffered due to these factors in relation to the amount refunded.

NZSki reserves the right to obtain independent advice to validate any claim.

Downgrades:

Downgrades to lower-value products will not be offered after the time of purchase. This applies to all products.

A student is 16+years for a Season Pass (3 Peak or Mt Hutt) or otherwise subject to adult rates for all other passes.

To be eligible for a student season pass, you must be enrolled full-time (minimum 32 weeks in a calendar year) with a New Zealand or Australian tertiary institute, or New Zealand secondary institution

Not all products have a student price point/discount.

Evidence of full-time enrolment requires two forms of proof to verify.

A valid, photographic student ID

A letter from a New Zealand or Australian tertiary institution proving full-time enrolment (this can also be from Studylink).

BCITO, ISIC, apprentices, and other international student cards are not accepted.

Evidence must be approved by Guest Services before your Student Pass is valid for use.

If you are found to be ineligible for a Student Season pass, you must upgrade to the equivalent adult permutation before you are able to utilise your pass.

Our preferred method of payment is via electronic means for contactless payments. Our mountains are cashless and NZSki reserves the right to refuse cash as a means of payment when purchasing products or services from any NZSki location. 

A valid lift pass is required to use any of the lift facilities at Coronet Peak, The Remarkables and Mt Hutt ski areas. Using or attempting to use any of the lift facilities without a valid lift pass will result in some/all the following penalties:

• A requirement to purchase a valid lift pass or passes to cover the fraudulent use.
• Issuance of a trespass notice preventing any future visit to the ski area; and/or a report to the police with the option of prosecution to the full extent of the law.

PLEASE NOTE: ENTRY TO ALL NZSKI SKI AREAS CONSTITUTES ACCEPTANCE OF AND AGREEMENT TO ALL OF NZSKI TERMS AND CONDITIONS.

Due to Department of Conservation (DOC) regulations, the recreational use of UAVs or Drones is prohibited at Coronet Peak, The Remarkables and Mt Hutt.

For information on commercial filming or photography, including drone use, visit our trade and media page. Link below. 

The customer consents to NZSki making disclosures required by the Credit Contracts and Consumer Finance Act 2003 in an electronic form, by means of email.

These terms and conditions do not waive any rights or remedies you may have under the Consumers Guarantees Act 1993.

MyPass money is the stored credit facility offered on the MyPass card at NZSki ski areas in New Zealand.

The purchaser and/or users of MyPass money agree to the following Terms and Conditions:

1. NZSki Ltd will not be held liable for misuse, loss, or fraudulent use of MyPass money where the MyPass money account holder has disclosed their PIN either intentionally or otherwise.
2. MyPass money will be available online with the correct registration of your MyPass and via logging in with your user-defined password. MyPass money can also be used at Guest Services, food and beverage and retail locations after you have set up a PIN with our Guest Services team.
3. A MyPass money account must be authorised by a parent or guardian for account holders less than 16 years.
4. A parent or guardian must be present for children under 16 years to load a PIN and enable a child's account.
5. A PIN can only be reset by the MyPass account holder at Guest Services or over the phone provided their identity matches the information stored against the account holder's profile.
6. MyPass money purchased directly will be fully refundable before expiration. MyPass money offered as a credit, refund or prize will be non-refundable.
7. MyPass money can be used for transactions at NZSki outlets on the basis that 1 MyPass money dollar is equivalent to 1 NZ dollar.
8. MyPass money can be used for part payment of a purchase.
9. MyPass money can only be redeemed by the presentation of the appropriate MyPass card or online via a registered MyPass account.
10. MyPass money can only be redeemed on the mountain by account holder verification using a PIN.
11. MyPass money can be redeemed by the named MyPass holder for the purchase of products for other MyPass holders.
12. Refundable MyPass money credit balances up to $500 can be refunded to the account holder at any NZSki Guest Services location. Credit balances greater than $500 can be refunded on application.
13. MyPass money credit balances for account holders under 16 years will only be refunded to the parent or guardian that authorised and enabled the account.
14. MyPass money credit balance refunds will be in the form of the most recent deposit.
15. Any MyPass money credit remaining after a period of 24 months since the last activity will expire and the balance retained by NZSki Ltd. Non-refundable MyPass credit may be offered with extended validity in some cases.

In addition to our general Terms and Conditions there may be some events where additional conditions apply. These are outlined below.

Event Waiver:

It may be a condition to sign and agree to an event waiver to be eligible to participate in an event.

Condition of entry:

It is a condition of entry to the Event that a search of you and/or your possessions be conducted at the time of entry to the Venue and at other times if requested by the Promoter or Event Staff. This may include, but is not limited to, bag checks, pat downs, metal detector tests and drug detection tests. If you do not consent to such searches, you may be denied entry to the Venue or evicted from the Event.

Items not allowed:

• Alcohol & Illicit drugs
• Umbrellas
• Glass bottles or cans
• Sound amplifiers including loudhailers, vuvuzelas, and air horns
• Recording devices for personal or commercial purposes
• Flares, fireworks, laser pointers
• Knives or other dangerous weapons
• Full face coverings
• Flag poles of more than one metre in length
• Signs, banners, or clothing that are obscene, offensive, or abusive
• Any other item that may cause injury or public nuisance or inconvenience to any other person

Items that are allowed:

• Empty drinking vessels
• Soft-sided chilly bags, picnic baskets
• Prams, strollers, pushchairs

Changes in event:

NZSki (includes Coronet Peak, The Remarkables and Mt Hutt) or contracted event coordinators reserves the right to change, add, withdraw, or substitute artists in the Event line-up, vary the advertised programme, the entry and exit times, the amenities, the facilities, the attractions, and the entertainment at its discretion without prior notification. You acknowledge that the NZSki contracted event coordinators do not make any representations or warranties in respect of the aforementioned factors, and you have not relied on any representations or warranties by the NZSki regarding the above in connection with your purchase of an Event Ticket.

In cases where the Event cannot take place due to situations outside of NZSki’s reasonable control, NZSki reserves the postpone the Event or cancel if no suitable reschedule dates exist. Normal refund policy will apply.

NZSki may deny admission to the Venue (including admission to a particular performance at the Venue) in accordance with the Event Terms or otherwise in its absolute discretion.

Photography of events:

By attending this event you are providing perpetual permission to be filmed, photographed or used in any marketing material by NZSki. 

Those attending live music events on mountain will not record or reproduce the performance of the artist in audio or visual format without the prior written consent of the Artist’s manager or tour manager.

Drones are not allowed unless all flight plan, unless otherwise authorized. See UAV and Drone policy for further details.

NZSki retains the right to confiscate footage.

People with disability and access to areas:

NZSki will endeavour to make the Venue accessible for those using wheelchairs, mobility scooters or with a disability; however, you acknowledge that the Venue has pre-existing natural terrain and pre-existing structures and facilities, and in some cases, it may be impossible, impractical, unsafe or contrary to building laws or regulations to make all areas of the Venue accessible for all patrons.

By purchasing an Event Ticket, you acknowledge and understand that some public areas of the Venue may not be accessible by all patrons. If you have any concerns about the accessibility of the Venue, please contact the NZSki prior to the Event for more information.

Please note that NZSki regularly capture photos and videos of customers at Coronet Peak, The Remarkables and Mt Hutt. This content may be used in our marketing material.

If you would prefer that you are not filmed or photographed, please advise our Guest Services or Admin team on the mountain and we will do our best to ensure your image isn’t captured, although this cannot be guaranteed.

Sign up to our marketing database via the pop up from on The Remarkables, Coronet Peak or Mt Hutt websites or through our Facebook/Instagram lead generation ad.

Select your areas of interest for the mountain, enter your email, first name and last name. 

Three winners will be randomly selected from our database of subscribed guests on the 15th of April 2024 and contacted via email. If the selected person does not respond by the 22nd of April, you will not receive your 3 Peak Pass prize and we will randomly select another person from our database.

If you already have a 2024 3 Peak Pass, we will refund you your purchase at the price you purchased it at. If you purchased on instalments, then we will refund the paid instalment sum and cancel the remaining payments. 

The Unlimited, 5 and 6 Day Spring Passes are valid to use at Coronet Peak, The Remarkables and Mt Hutt from 1st September to the end of the season they were purchased for. They do not need to be used on consecutive days.

These passes cannot be used prior to 1 September and are otherwise subject to our terms and conditions.

Spring Passes are valid from 9am - 4pm on the days they are used on the mountain.

The Unlimited Spring Pass is not eligible for a refund where daily usage is impacted by mountain closure but otherwise subject to our general terms and conditions of use.

If you complete a walk with Ultimate Hikes over the 2023/24 season you are eligible for a discount on the below NZSki passes.  
 
Save 10% on a single-day Lift Pass for 2024 at Coronet Peak, The Remarkables or Mt Hutt. 
 
Save 10% on a 3 Peak Season Pass for 2024. This excludes the renewal rate that is valid to 1 November as these are already heavily discounted.  

You must be able to provide proof that you have booked your walk with Ultimate Hikes over the summer.  

To receive this offer, proof is required to show evidence that you have lived between the Rakaia and Rangitata rivers for at least  the last 3 months (e.g. utility bill, letter of offer from your employer, an addressed statement from your bank).

These passes are only valid for the day of 21st June 2024 and prove your local residency must be sighted to validate your product.

Locals day products are non-transferable and non-refundable.

By purchasing a Locals Day Pass you agree to receiving marketing communications from Coronet Peak, The Remarkables and Mt Hutt.

Purchase a 4, 5 or 6 day Multiday Pass for the 2024 winter season at Coronet Peak, The Remarkables and Mt Hutt in the month of May and you are entitled to the below discounts on car rentals in New Zealand. 

Apex: 20% discount on car rental bookings of 4+ days made between 1 May - 30 June 2024

Avis: $30 discount on car rental bookings of 3+ days made between 1 May - 30 June 2024

Budget: $30 discount on car rental bookings of 3+ days made between 1 May - 30 June 2024

Please note:

• The car rental booking must be for dates between 1 June and 31 October 2024.
• To receive the discount/promotion for your car rental you must be opted-in to receive marketing communications from NZSki. You can select this when purchasing online or on your profile page in your online account.
• Your discount will be emailed to you following your purchase of a 4, 5 or 6 Day Multiday Pass and before the 30th of June 2024. Please note this email may take several days to arrive in your inbox.
• The discount will only be emailed to the individual who purchased the products and only one discount email will be sent per Multiday Pass transaction.
• Guests will have up to 30 June to redeem their discount on car rental bookings.
• Any Multiday Passes that include Free Night Ski - the Night Ski must be used within the 21 day validity window. Passes are not transferable or refundable

Available for a limited time. 

• Any Multiday Passes that include Free Night Ski - this product must be used within the 21 day validity window. Passes are not transferable or refundable and must be used within the season they were purchased for.
• Previously purchased Multiday Passes are non transferable or refundable.
• Night Ski is only available to use at Coronet Peak on select Night Ski operational days and is subject to weather and conditions.

Locals Day: Coronet Peak, The Remarkables.

Queenstown locals can purchase a discounted Lift Pass and Recreational Rentals (ski’s/snowboard, boots, helmet, poles) to use at either Coronet Peak or The Remarkables on the 23rd of June 2024.

Locals Passes and Rentals can be purchased online through our webstore or directly at Guest Services. If purchased online, you will need to visit Guest Services with proof of local residency to validate your product before you can use it.

Locals Day Passes are non-refundable, non-transferrable and subject to our general terms and conditions.

To receive this offer, you must show proof to validate that you have lived in the Queenstown Lakes District for at least 3 months (e.g. utility bill, letter of offer from your employer, an addressed statement from your bank).

Local area for the Queenstown Lake District includes: Queenstown, Arrowtown, Gibbston Valley, Glenorchy, Kingston, Wanaka, Tarras, Cromwell, Hawea and Makarora.

By purchasing a Locals Day Pass you agree to receiving marketing communications from Coronet Peak, The Remarkables and Mt Hutt.

We're flying one lucky winner and a friend to Queenstown for our Samsung Night Ski Party featuring Kaylee Bell at Coronet Peak on 21 August. The massive prize pack includes:

✈ Return flights to Queenstown for 2 people

🎿 2x Full Day Lift Passes for 2 people

🏂 1x Night Ski Passes for 2 people

⛷ 1x Half Day Private Lesson for 2 people

🛎 2x Nights accommodation at the Holiday Inn Express & Suites Queenstown

🎁 A Samsung Galaxy Z Flip6 and a Samsung Frame TV 55”

Winners will be drawn at random on July 26.

Prize & Entry Conditions

Conditions of prize pack:

• Flights to Queenstown must be departing from a domestic airport in New Zealand.
• Full Day Lift Passes, Half Day Private Lesson and accommodation are not transferrable and must be used on 21 August and either 20 or 22 August 2024.
• Night Ski Passes must be used on 21 August 2024.

Conditions of prize draw entry:

• You must be at least 18 years old to enter.
• Only one competition entry per person.
• By entering the competition you agree to receive marketing communications from Coronet Peak, The Remarkables and Mt Hutt. 
• By entering the draw you agree to the terms and conditions outlined on our website.
• Winner will be drawn on 29 July 2024

As a current or past guest, you may receive an email from us inviting you to complete a feedback survey and enter the prize draw to win a 3 Peak Pass.

If you have received this email, the survey link will be unique to your NZSki guest profile and cannot be shared with anyone else.

Your response must be received before midnight on 9 August 2024 to be eligible for the prize draw.

One winner will be drawn in August 2024. They will be contacted via the same email address the survey link was sent to and once contacted will have 3 days to confirm their prize winnings. The prize winner can choose between a 3 Peak Pass for either the 2024 or 2025 season

Guests that had a 3 Peak Pass in 2022 OR 2023 seasons (not a super senior pass) and purchase five or more days of Super Passes between 31 July and 14 August 2024 will be eligible for the Renewal Rate on the 2025 3 Peak Pass.

In addition to the above criteria, to be eligible, guests must have purchased LESS THAN three day passes in 2024.

The Spring Shred Challenge promotion runs from 1 September 2024 through to 13 October 2024 and is valid at Coronet Peak, The Remarkables and Mt Hutt.

Guests that ski are eligible to participate and ski enough days from 1^st September until 13 October 2024 can earn rewards.

• Ski 3 Days - hot drink*
• Ski 6 Days - pie & coke*
• Ski 9 Days - $25 MyPass Money*
• Ski 12 Days - 2hr Private Lesson*

See below for full details around prizes.

A “ski day” is counted by scanning a valid 2024 product onto any of the lifts at Coronet Peak, The Remarkables or Mt Hutt (NZSki).

To participate and be eligible for earning these rewards:

• Adults must be opted-in by 4pm Saturday 12th October to receive updates and promotional offers from us. Adults are defined as 16 years or older on 1 June 2024. See below for guidance on opting-in.
• Children aged 15 or younger on 1 June 2024 do not need to opt-in.
• Guests must use a valid 2024 Lift Pass, most passes are valid however there are some exclusions.

Guests using the below passes will not be eligible to earn rewards.

• Snow Machine Packages (3 & 5 day)
  Staff and discounted spouse and dependent season passes
• Ski Bus only, Sightseeing/Peak
• Gondola passes
• IKON passes
• Mountain Collective passes
• Race Early Access passes (outside of their season pass)
• FOC volunteers, ambassadors, athletes and coaches
• Student Rate/FOC adults on school groups
• First Tracks is excluded from Spring Shred Challenge

How to Opt In?

You can “opt-in” to receive updates and promotional offers from NZSki by visiting our webstore and clicking on the person “icon” in the top right of your screen.

• If you’ve purchased online with us previously, you’ll be able to log in to your profile and make sure the blue toggle button next to 'Would you like to opt into receiving updates and promotional offers from us' says YES. If you're making changes, don't forget to scroll to the bottom of the page and click SAVE.
• If you have a MyPass Card from skiing but have not created an account on our webstore, you can sign up using the Webcode (the alpha numeric number on the back of your MyPass Card) to set up your account and then select “yes” for the question “Would you like to opt into receiving updates and promotional offers from us?”

By opting-in, we can allocate rewards and notify you when you've achieved them. You can manage your preferences and opt-out at any time. If you stay opted-in, you can choose to be kept in the loop about future offers and sales, and to receive occasional mountain updates.

Rewards are defined as follows and must all be redeemed before the 14th of October unless stated otherwise.

Prizes are non-transferable and cannot be exchanged for other products. 

3 Days = Hot Drink (coffee, tea or hot chocolate), regular size. Upsizes and additional items such as syrups will incur a cost to be covered by the guest.  

6 Days = Pie & coke (The Coke reward can be a Coca-Cola product from the 440ml carbonated beverage range, including Coke, Coke Zero, Diet Coke, Sprite, Fanta, L&P, Keri Tropical & Apple Juices) 

9 Days = $25 Mypass Money. This can be used at our retail shop, cafe/restaurants or towards another NZSki product (e.g. put towards a 2025 Season Pass). MyPass Money voucher is only valid to use up to 31 October 2024 and you must visit Guest Services to allocate your MyPass Money before you can use it.

12 Days = 2hr Private Lesson. The Private Lesson must be booked through Guest Services in advance by calling 0800 697 547, emailing info@nzski.com or visiting Guest Sertives on the mountain or in our Queenstown Snow Centre. Guests who earn a 2hr Private Lesson will be able to book and use this for the 2024 season or up until 27 June 2025. Lessons are subject to availability. Any lessons which are not booked within the designated period for the promotion will be cancelled by NZSki. 

Guests will be notified via email when their reward has been assigned to their profile and is able to be used.

How to redeem rewards:

Guests will be notified that they have earned a prize via email on the day they have earned it, so keep an eye on your inbox.

To redeem the 3 Days or 6 Days prize guests must head to our F&B locations (cafe, restaurant) on mountain and tell our team that they have earned and would like to claim their Spring Shred Challenge prize.

Guests will need to tap their MyPass Card on the scanner to verify the prize and from there we can issue the verified prize.

What about the $25 MyPass Money?

To redeem the $25 MyPass Money on-mountain, guests will need to visit our Guest Services team to nominate a PIN before they can use it.

Once you have visited Guest Services to redeem your MyPass Money prize, you can then use this on mountain in F&B and Retail or it could also go towards other products such as a 2025 Season Pass or Summer Mountain Biking products at Coronet Peak.

What about the 2 hour Private Lesson?

The Private Lesson must be booked through Guest Services in advance by calling 0800 697 547, emailing info@nzski.com or visiting Guest Services on the mountain or in our Queenstown Snow Centre. The lesson must be booked and used in the remainder of the 2024 season or up until 27 June 2025.

Can guests opt-in to the Spring Shred Challenge after Skiing 3 or More Days?

Yes, adults who have already skied 3 or more days from 1 September will have until 4pm 12th of October to opt-in and become eligible for Spring Shred Challenge Prizes. After this date you'll not be able to opt-in to redeem any prizes.

If you have already reached a reward milestone and then opt-in, the next day you will receive your earned prize/s and email notifications.

Children (15 and under) do not need to opt-in to be eligible.

As a purchaser/user of any NZSki Ltd Season Pass – 3 Peak Pass, Mt Hutt Pass or Mt Hutt Midweek Pass - we require your understanding and agreement to the outlined terms and conditions:   

Season Pass products will not be refundable (monetary or credit) and are non-transferable (cannot be used by another person) under any circumstances unless Pass Protection has been purchased.    

Pass Protection costs $60 and is available as an add-on only at the original time of purchase.   

Downgrades to lower value products will not be offered after the time of purchase. This applies to all products.   

The 3 Peak Season Pass provides the pass holder with lift access to Coronet Peak, The Remarkables and Mt Hutt on all operational days during the season that the pass was purchased for. This includes standard operating hours of 9am - 4pm, plus Night Skiing at Coronet Peak from 4pm - 9pm when Night Skiing is operational.  

The 3 Peak Season Pass does not provide lift access outside of standard operating hours, in-season events outside of standard operating hours, First Tracks and events run outside of official season dates, including out of season camps and other any other event that takes place outside of the winter season the pass was purchased for are not included.   

There will be no refunds or credit applied to 2025 Season Pass holders for any mountain closures, including lift closures either prior to or during an operational day.  

Your 2025 3 Peak Pass includes these benefits:   

• Free Night Ski at Coronet Peak, 4-9pm on Wednesdays and Fridays from late June to early September and the three school holiday Saturdays in July.   
• $15 discount on the Queenstown Ski Bus. Only applies to trips from 9 Duke St to Coronet Peak and from the Frankton Bus Shelter/Golf Course to The Remarkables. Advanced bookings are required to receive the discount online.   
• 10% discount at the Snow Shop retail outlets on the mountains and the Queenstown Snow Centre. Does not apply to sale items or other special offers.   
• 10% discount at the ski repair workshop on the mountains.   
• 15% discount on Coronet Peak summer activities.   
• 20% discount on room rates at the Hermitage Hotel between 1 June and 30 September 2025. Use promocode NZSKI20 to book online. Must show proof of pass purchase on arrival.   
• 15% discount on Ski the Tasman by Alpine Guides and free powder ski rental on bookings between 28 June and 30 September 2025. Use promocode NZSKI25 on booking enquiry. Must show proof of pass purchase.   
• 20% discount on standard full-day lift pass prices at Ohau Ski Field for 2025.   
• 10% discount on heliskiing bookings with Southern Lakes Heliski during the 2025 season.   
• 50% off single day lift passes at all Mountain Collective resorts for the 2025/2026 ski season.   
• 10% discount on the Routeburn and Milford Track guided walks with Ultimate Hikes for the 2025/26 summer season. Must be booked before 31 October 2025. T&Cs apply.   

The Mt Hutt Season Pass provides the pass holder with lift access to Mt Hutt on all operational days during the season that the pass was purchased for. This includes the standard operating hours of 9am - 4pm.   

Mt Hutt Season Pass holders will receive a discount on the standard full-day pass rate at Coronet Peak and The Remarkables, this does not include a discount on Multiday rates.   

The Mt Hutt Season Pass does not provide lift access outside of standard operating hours, in-season events outside of standard operating hours, First Tracks and events run outside of official season dates, including out of season camps and other any other event that takes place outside of the winter season the pass was purchased for are not included.   

The Mt Hutt Midweek Season Pass provides the pass holder with lift access to Mt Hutt, on all operational midweek days (Monday – Friday) during the season that the pass was purchased for. This includes the standard operating hours of 9am - 4pm. This is only available at the adult rate for purchase.   

Mt Hutt Midweek Season Pass holders receive a discount on the standard full-day pass rate at Coronet Peak, The Remarkables and at Mt Hutt on weekends, this does not include a discount on Multiday rates.   

The Mt Hutt Midweek Season Pass does not provide lift access outside of standard operating hours, in-season events outside of standard operating hours, First Tracks and events run outside of official season dates, including out of season camps and other any other event that takes place outside of the winter season the pass was purchased for are not included.   

Your 2025 Mt Hutt or Midweek Season Pass also includes:   

• 20% discount on Coronet Peak and The Remarkables single day lift passes for the 2025 winter season.   
• 10% discount at the Snow Shop retail outlets on the mountain. Does not apply to sale items or other special offers.   
• 10% discount at the ski repair workshop on the mountain.   
• 20% discount on room rates at the Hermitage Hotel between 1 June and 30 September 2025. Use promocode NZSKI20 to book online. Must show proof of pass purchase on arrival.   
• 15% discount on Ski the Tasman by Alpine Guides and free powder ski rental on bookings between 28 June and 30 September 2025. Use promocode NZSKI25 on booking enquiry. Must show proof of pass purchase.   
• 20% discount on standard full-day lift pass prices at Ohau Ski Field for 2025.   
• 15% discount on Coronet Peak summer activities.   

Upgrade to a Mt Hutt Season Pass:    

You can upgrade from a Midweek Season Pass to a full Mt Hutt Season Pass any time prior to 31 August. The cost of upgrading is $200 irrespective of the time in which your Mt Hutt Midweek Season Pass was purchased. Upgrades can be processed with Guest Services, or online from 1 June.    

Upgrade to a 3 Peak Pass:    

You can upgrade from a Mt Hutt Season Pass or a Mt Hutt Midweek Season Pass to a 3 Peak Season Pass any time prior to 31 August. The cost of upgrading will be dependent on the pass type purchased prior to the upgrade, and not the time in which it was purchased. Upgrades can be processed with Guest Services, or online from 1 June.    

Renewal Rate: Only available in Super Early Bird – ended 31 October 2024

Eligibility is as follows: 

• All 2024 3 Peak, Mt Hutt and Midweek pass holders are eligible for the 2025 Season Pass renewal rate.    
• All 2024 Explorer pass holders are eligible for the 2025 Season Pass renewal rate. 
• Intro to Snow guests that upgraded to a 2024 Season Pass are eligible for 2025 renewal rates.    
• Under 5 FOC season passes are eligible for a child renewal rate if they are aged 6 on June 1st 2025, for the 2025 season.    
• Full and Part-Time Winter seasonal staff are eligible for the renewal rate.    
• Staff members Spouse & Dependent season pass holders in 2024 are eligible for 2025 renewal rates.    
• Spring unlimited passes are excluded from renewal rates for the 2025 Winter season.    
• Guests who held a 2024 local school season pass are eligible for a 2025 renewal rate.    
• All 2024 industry season pass holders are eligible for a 2025 renewal rate (must purchase your 2025 pass before 1 November 2024 as renewal rates will not be offered after this time).    
• Any guests who had their Season Pass refunded post the 10th of June 2024 are eligible for a 2025 renewal rate.    
• All 2024 Peak Club members are eligible for a 2025 renewal rate. 

Pass protection is your injury/medical cover and provides for a full or partial refund (monetary or credit) of the season pass where an injury, medical condition or pregnancy precludes season pass use throughout the entire season as per the sliding scale below.

The value of refunds will be calculated based on the use of the pass according to the table below.

3 Peak Season Pass (including local school passes)

0 days (pass not used) 100%
1 day - 90% refund
2 days - 80% refund
3 days - 70% refund
4 days - 60% refund
5 days - 50% refund
6 days - 40% refund
7 days - 30% refund
8 days - 20% refund
9 days - 10% refund
10+ days - no refund applicable

Mt Hutt Season Pass (includes Mid Week Season Pass)

0 days (pass not used) 100%
1 day - 85% refund
2 days - 71% refund
3 days - 57% refund
4 days - 43% refund
5 days - 28% refund
6 days - 14% refund
7+ days - no refund applicable

Refunds only extend to the value of the pass type purchased and do not cover any ancillary or other associated costs. The Pass Protection add-on is regarded as an ancillary cost. Refunds must be made to the credit card used to purchase the pass and the pass will be cancelled.

Applications for refunds can be made through our Guest Services team who are contactable at info@nzski.com.

Claims must be supported by evidence including but not limited to a doctor's certificate.

NZSki reserves the right to obtain independent advice to validate any claim.

All refunds will be made in New Zealand Dollars. If you paid by a credit card denominated in a foreign currency, the amount that you are refunded in your foreign currency may differ from what you were charged at the time of booking due to changes in the foreign exchange rates, non-refundable or additional bank or credit card charges, or other factors. NZSki will accept no liability for any loss that may be suffered due to these factors in relation to the amount refunded.

There will be no refund applications considered after the 31st of October for the season the pass was purchased for, irrespective of pass use.

Pass Protection can only be added to a Season Pass at the time of your initial Season Pass purchase. This cannot be added on at a later date.

The operation of First Tracks is subject to lift operations, terrain, snow and weather conditions and patrol clearances. 

First Tracks seasonal dates vary each year and do not cover the entire winter operational season. 

• Coronet Peak First Tracks operates Monday to Sunday from late June to early September. 

• Mt Hutt First Tracks operates Saturdays and Sundays from early July to late September 

Access to trails will be subject to operational requirements, weather and snow conditions and any scheduled race/events. NZSki does not guarantee the operation of First Tracks. 

First Tracks cannot be purchased without a valid full-day Lift Pass or Season Pass. 

First Tracks Day Pass Add-on 

The First Tracks Day Pass Add-on provides an additional hour of early morning lift access between 8am and 9am when First Tracks is operating. This is valid for Coronet Express at Coronet Peak or The Summit Six and Nor’west Express chairlifts at Mt Hutt. 

This product can only be used in conjunction with a valid full day Lift Pass. 

Mt Hutt First Tracks Season Pass Add-on 

The Mt Hutt First Tracks Season Pass Add-on provides an additional hour of early morning lift access to the Summit Six and Nor’West Express when First Tracks is operating. (First Tracks operates from 8 am to 9 am from the first Saturday of July – subject to conditions). This product can only be used in conjunction with a valid Season Pass. 

Coronet Peak First Tracks Season Pass Add-on 

Subject to the above conditions, a Coronet Peak First Tracks Season Pass Provides access to the Coronet Express chairlift from 8am – 9am every day First Tracks operates at Coronet Peak as well as the Summit Six chairlift at Mt Hutt from 8am to 9am on Saturdays and Sundays. 

The Coronet Peak First Tracks Season Pass cannot be added to a Mt Hutt Season Pass. 

Multiday lift passes (3, 4, 5 and 6 day) provide full mountain lift access to Coronet Peak, The Remarkables and Mt Hutt. Multiday Lift Passes are only valid for use during the winter season for which they were purchased for and include the below Terms and Conditions.

• Multiday Lift Passes do not need to be used consecutively; however all days must be used within 21 days of the first day of use.
• Multiday Lift Passes are non-transferable and non-refundable. Only the individual named at the time of purchase can use the pass.
• Multiday Lift Passes are valid for lift access only.
• Each day pass is valid for use between the standard operating hours of 9am – 4pm, operations are subject to conditions.

All adult (16-74) and child (6-15) full-day Lift Passes are Superpasses.

• This does not include Multiday passes with a 21-day validity, child (5 & under) and super senior passes (75+).
• Packaged products or any products offered at a discounted rate outside of the Multiple Day Discount on Full Day Lift Passes are also not included.

Your Superpass gives you access to ski at Coronet Peak, The Remarkables or Mt Hutt ski areas.

• If you don’t want to use your Superpass for accessing the lifts you can also redeem it for MyPass Money on the mountain through Guest Services. This MyPass Money can then be used at to purchase items at F&B, Retail or Guest Services.
• Or if you want to take a day out from skiing you can exchange a single day Lift Pass for credit towards an off-mountain activity, dining out or retail therapy during the ski season.

To redeem your Superpass, present your MyPass card at any participating business and your credit will automatically be deducted from the total amount to pay. See a list of participating businesses through the below link.

A Superpass is valid to use at participating businesses from 10th June to 15th October for the year it was purchased for.

One New Zealand Superpass is redeemable per customer, per day.

A Superpass is subject to our general Terms and Conditions

If you have a 3 Peak Pass for 2024 you can upgrade to an Explorer Pass up to 31 August 2024 to give you access to the Ikon resorts for the 2024/25 northern hemisphere and the associated IKON BASE PASS benefits.

Explorer Passes are non-refundable and non-transferable under any circumstances unless Pass Protection has been purchased.

Adventure Assurance (Ikon’s Refund Protection) is excluded from the Explorer Pass. Pass holders are under the NZSki Terms and Conditions and Pass Protection can be purchased at the time of purchase and at additional cost.

Pass Protection costs $60 and can be added to your Explorer Pass purchase. Pass Protection covers the 3 Peak Pass components of your Explorer Pass only, it does not cover any IKON BASE PASS components. It is your injury/medical cover and provides for a full or partial refund of the season pass where an injury or medical condition, or travel ban imposed by regulatory bodies, precludes or significantly limits the ability to use the pass throughout the entire season.

You cannot defer your Explorer Pass Ikon access as pass holders do not qualify for Adventure Assurance (Ikon’s Pass Protection). If you want an Ikon Base Pass with Adventure Assurance, you must purchase your pass directly from Ikon. If you cannot use your Ikon Pass for any reason, please contact the team at https://www.ikonpass.com/

The Explorer Pass has a condition that excludes the use of the Ikon Passes at NZSki Resorts (Coronet Peak, The Remarkables and Mt Hutt), access to these resorts is included for the season in the form of a 3 Peak Pass but only for the season which you purchased the Explorer Pass for.

Ikon Pass benefits are not accepted at NZSki resorts in the following season. This includes Ikon’s Friend and Family passes used at Coronet Peak, The Remarkables and Mt Hutt.

Instalment plans are not interchangeable.

The first instalment will be charged at the time of purchase View our full Disclosure Statement.

DEFAULT OF PAYMENT:

If you purchase using the NZSki instalment option, the below applies to the default of payment.

If any instalment payment is not made, e.g. due to the credit card payment being declined or reversed, or failure to update credit card details when a card is replaced or lost, NZSki reserves the right to charge a default administration fee of $35 per instance of a late or failed instalment payment.

Customers can update their credit card details online, but should they wish to do so over the phone (0800 697 547 NZ / 1800 365 696 AU) it must be at least 5 business days before the next instalment date.

NZSki will not be responsible for the failure by the customer to make payment on the due date for any reason.

Please do not send any credit card details via email.

PAYMENTS REQUIRED:

You are required to make each payment of the amount specified and by the time specified. Payment plans are not interchangeable.

By selecting to make payment on the NZSki Ltd Instalment option, the customer hereby agrees to NZSki Limited automatically charging the customer's credit card as supplied, with the % amount of the product purchased as specified below on the payment dates sacrificed below.

Instalment Plan 1 if purchased before or on 31/10/2024
Payment 1 $50 at time of purchase
Payment 2 on 21/01/2025 20% of purchase price less initial payment
Payment 3 on 18/02/2025 20% of purchase price less initial payment
Payment 4 on 18/03/2025 20% of purchase price less initial payment
Payment 5 on 15/04/2025 20% of purchase price less initial payment
Payment 6 on 20/05/2025 20% of purchase price less initial payment

Instalment Plan 2 if purchased from 1/11/2024 – available up to 31/03/2025
Payment 1 at the time of purchase is 17% of the purchase price plus any instalments that have fallen due at that time
Payment 2 on 21/01/2025 – 16.6% of purchase price
Payment 3 on 18/02/2025 – 16.6% of purchase price
Payment 4 on 18/03/2025 – 16.6% of purchase price
Payment 5 on 22/04/2025 – 16.6% of purchase price
Payment 6 on 20/05/2025 – 16.6% of purchase price

Instalment Plan 3 if purchased from 1/04/2025 – available up to 20/05/2025
Payment 1 at the time of purchase is 25% of the purchase price plus any instalments that have fallen due at that time
Payment 2 on 29/04/2025 – 24.75% of total purchase price
Payment 3 on 13/05/2025 – 24.75% of total purchase price
Payment 4 on 27/05/2025 - 25.5% of total purchase price

Please note that if you are making a purchase after an instalment date has been processed, your initial payment will consist of all payments which have surpassed, including the initial deposit, at time of purchase.

MyPass money cannot be used to make subsequent instalment payments on your plan but can be used as a partial or full payment for the deposit for your plan (Payment 1). Please note that you will still have to enter your payment card details in order that the remaining payments deduct on the dates specified above.

Products purchased on the NZSki instalment plan will not be issued or available for use or collection until full payment of all instalments has been received.

Private Lesson and Skiwiland bookings are fully refundable with no charge when we receive more than 48 hours notice for a cancellation. There are no refunds for no shows, or cancellations made after this deadline.

Bookings cancelled inside 48 hours due to injury causing inability to ski for the remainder of the season or duration of holiday, may be credited or refunded at NZSki’s discretion, on presentation of a medical certificate.

Bookings missed in the event of a mountain closed day and we cannot deliver the service at an alternative location or be rescheduled to another day may be credited or refunded at NZSki’s discretion.

Private Lessons and Skiwiland bookings are able to be rescheduled up to 12 noon the day before to the lesson start time, subject to availability.

To Change Your Booking:  

You can make some changes to your reservations, subject to availability.  

• Log in to your account and head to your Profile page
• Select "Overview and then "Order History"
• Select the “Order Reference" number for the reserved product you would like to update
• Select the calendar icon for the product you would like to reschedule
• Select "RESCHEDULE" and follow the steps to select another date.

Changing Lesson Reservations:

• Lessons are subject to availability and must be rescheduled no later than 12 noon the day before your lesson start time.

All Group Lessons require a reservation for a date and time. Group Lessons are able to be rescheduled up to 12 noon the day before to the lesson start time, subject to availability.

To Change Your Booking:  

You can make some changes to your reservations, subject to availability.  

• Log in to your account and head to your Profile page
• Select "Overview and then "Order History"
• Select the “Order Reference" number for the reserved product you would like to update
• Select the calendar icon for the product you would like to reschedule
• Select "RESCHEDULE" and follow the steps to select another date.

Changing Lesson Reservations:

• Lessons are subject to availability and must be rescheduled no later than 12 noon the day before your lesson start time.

Group Lessons are subject to our general terms and conditions and are considered non-refundable and non-transferable.

Please note that a Group Lesson that has only one person in it will receive reduced lesson time.

Package Includes:

Three days of Lift Passes (day one is a Learner Lift Pass that gives you access to surface conveyors only, days 2-3 are full access Lift Passes).

Three days of full-day Group Lessons, 10am – 3:30pm.

Three days of recreational ski or snowboard equipment hire (skis or snowboard, boots, and poles, helmet), subject to availability. 

Ski clothing can also be hired on the mountain in addition to this package. Please note we don’t hire gloves or goggles for hygiene reasons, but these items can be purchased at our retail store on the mountains.

Details:

The three days don’t have to be used consecutively, but on each of the three days, you must use the Lift Pass, Lesson, and Rental; these cannot be used individually.

All three days of lessons must be booked at the time of purchase but can be rescheduled via your online account up until 12 noon the day before your lesson.

Please note that due to capacity limitations not all dates, lesson times or rental equipment may be available.

Rental equipment must be returned to us if you’re taking days off between visits.
All three days must be used within the season you purchased the product for and are non-transferrable and non-refundable.

Intro to Snow Season Pass Upgrade

If you’re hooked at the end of the Intro to Snow programme, we have an optional upgrade to a 3 Peak Season Pass or a Mt Hutt Season Pass.

Upgrades can be purchased through our Guest Services team upon completion of the three full days of Intro to Snow. All three lessons must be completed to be eligible to upgrade.

Pass Protection is available to purchase with your Season Pass upgrade at the time of sale. Pass Protection only covers the Season Pass upgrade and not the Intro to Snow product.

If you Purchased Mt Hutt Intro to Snow for $525 you can upgrade at the below rates.

Mt Hutt Season Pass Upgrade Costs:
Adult (16+): $215
Child (6-15): $49
Child (4 or 5 years): $0

3 Peak Season Pass Upgrade Costs:
Adult (16+): $620
Child (6-15): $49
Child (4 or 5 years): $0

If you Purchased Intro to Snow for $650 you can upgrade at the below rates.

3 Peak Season Pass Upgrade Costs:
Adult (16+): $495
Child (6-15): $49
Child (4 or 5 years): $0

For all Snowsports Programmes, including:

• Rippers
• Sliders
• Performance Ski Camps
• Junior Performance Academy
• Women’s Performance Camps
• Instructor Training Programmes (5 day, 9 day, 10 day, 12 day, 18 day, 24+ day)
• Rookie Instructor Training Programme
• WHS Rookie Instructor Training Programme
• Mt Hutt Academy -
• Freeride World Tour Academy
• Women’s Park & Ride Workshops - 6 Sundays (or other days)
• Enduro Holiday Camps (winter and spring)
• FWTA Holiday Camps (winter and spring)
• Queenstown Local Schools 3-day Camps
• Mt Hutt Local Schools 3-day Camps

Cancellations are required two weeks in advance for a full refund.

Cancellations between 48 hours and two weeks before the start of the programme will receive a non-refundable credit once medical evidence/injury has been sighted.

Rescheduling to another programme is permitted in the same season and based on availability. A formal reschedule request must be received a minimum of one week in advance.

Cancellations within 48 hours are subject to NZSki general Terms and Conditions

For any days missed on any programme, no refund or credit will be applied. This includes sickness on any day of programmes. 

Terms and Conditions specific to programmes:

Queenstown Rookie Instructor Training Programme:

If you are not successful in meeting the required standards to be selected to work with the Snowsports team after completion of the programme you have the right to retain your 3 Peak Season Pass to use for the remainder of the season. New Zealand Snowsport Instructors Alliance exam fees as well as registration are the individual’s responsibility and are separate to any NZSki Rookie Instructor Training Programme.

Queenstown Local Schools Camps and Enduro Camps:

Rescheduling camp date possible up to 1 week prior to camp starting.

Freeride World Tour Academy:

Cancellations are required two weeks in advance for a full refund

Cancellations between 48 hours and two weeks before the start of the programme will receive a non-refundable credit

In the situation of serious injury where an athlete is not able to continue in the programme for the remainder of the season, a non-refundable credit may apply if full medical evidence is supplied. 

In the event of any suspension or stand-down from the FWT Academy programme for disciplinary or misconduct reasons, no refund or credit for missed days will apply

A signed code of conduct agreement will be required from all athletes prior to joining the programme.

Please see our terms and conditions around 3rd party instructing:

Only coaches/trainers/instructors authorised by NZSki management are permitted to teach/coach/train/conduct exams at Coronet Peak, The Remarkables or Mt Hutt Ski Areas.  

1. Whenever an individual or group is skiing or snowboarding at Coronet Peak, The Remarkables or Mt Hutt Ski Areas with a coach / trainer / instructor where there is payment in exchange for services rendered it will be considered a commercial relationship. Any arrangements that are of this nature and not authorised by Coronet Peak, The Remarkables or Mt Hutt Ski Area management will be considered a breach of our Terms and Conditions and may result in the withdrawal of lift pass/es & all associated privileges.
2. Individuals or groups wishing to utilise/bring their own coach / trainer / instructor / examiner MUST have an arrangement pre-approved through NZSki management (Ski Area Manager, GM Operations, GM Customer or Queenstown Snowsports Experience Manager) for authorisation prior to undertaking any component of their commercial operation.
3. It is at our sole discretion who will be permitted/authorised to coach, teach, train or conduct exams under commercial agreements at any NZSki Resort.

Terms & conditions of purchase and use of all snow sports rental at Coronet Peak, The Remarkables, and Mt Hutt ski areas

1. The Hirer accepts full responsibility for the use of the equipment received and accepts full responsibility for the care and security of the equipment for the duration of the hire period and undertakes to return the equipment received before the hire period expires.
2. Equipment must be returned by 4.45pm on the day that the hire period expires, or the hire extended by 4pm that day.
3. The Hirer shall be liable for the replacement cost of any rental equipment received which is not returned to the NZSki Ltd rental department by the end of the hire period.
4. The Hirer shall be charged in full to repair or replace the equipment unless it is judged to be reasonable wear and tear by NZSki Ltd.
5. The Hirer accepts that there are inherent and other risks involved in the sport for which the equipment is being used and acknowledges that they are aware of the extent of dangers, risks and the potential for injury, accident, damage or loss resulting from a fault or defect in the equipment hired and that he/she freely assumes and accepts all risk of personal accident, injury, damage or loss which may result directly or indirectly from hire, fault or defect in the equipment and he/she hereby indemnifies NZSki Ltd, its servants and agents accordingly.
6. The Hirer accepts that the ski-boot binding system will always not release and under all circumstances as is not a guarantee of protection from injury.
7. The Hirer accepts that the snowboard boot-binding system will not release at all and is, therefore, no guarantee for their safety.

Hire your ski and snowboarding equipment all season at Mt Hutt. Includes recreational boots, skis/snowboard poles/wrist guards and a helmet.

Full Season Rental does not include premium equipment and cannot be upgraded for the standard upgrade price.

This is only valid to use at Mt Hutt, it does not include Coronet Peak or The Remarkables.

Equipment will need to be collected and returned on the mountain each day.

Storage is not included in the cost when skiing/riding consecutive days but can be purchased in the rental department, subject to availability.

Guests must have a valid Season Pass to be eligible to purchase Season Rentals.

Please note, we have limited stock of premium equipment. We do not have premium equipment specifically for children, but our range may fit some kids aged 14-17. Please visit our rentals team on the mountain for more information. 

Rescheduling

A Ski Bus pass that has a date and time reservation is only valid for the date, time, pickup location, and destination that it has been booked for.  

You can change your booked departure date, time, pickup location, or destination for any reason prior to the booked departure time.  

Ski Bus passes cannot be rescheduled after the departure time. You must change your booking before your scheduled Ski Bus departure time to keep your pass valid.

Changes are not guaranteed and are subject to availability.  

Bookings can be changed online, by calling our reservations team on 0800 697 547, or by visiting our guest services team. 

Tickets cannot be rescheduled after the departure time.

To Change Your Booking:  

You can make some changes to your reservations, subject to availability.  

• Log in to your account and head to your Profile page
• Select "Overview and then "Order History"
• Select the “Order Reference" number for the reserved product you would like to update
• Select the calendar icon for the product you would like to reschedule
• Select "RESCHEDULE" and follow the steps to select another date or location.

Refunds

There are no refunds or credits available for no-shows, for cancellations or for rescheduling requests made after the booked departure time.  

Bookings missed due to illness or injury may be refunded on presentation of a medical certificate as per our general terms and conditions of sale. 

Bookings missed in the event of a mountain closed day will be rescheduled where possible or refunded if another day cannot be rescheduled during the season. 

All Ski Bus passes are valid only for the season, date and time which they were purchased for. Unused or partially unused passes cannot be refunded at the end of the season.  

Ski Bus passes are not transferable. Pass identification requirements are as per our general terms and conditions of sale. 

Children under 14 years old must travel with adult supervision. 

Children five years and under travel free of charge on our Ski Bus service, however they do require a reservation prior to travel.  

Baby and toddler seats are not provided; however, they may be fitted if they are lap & shoulder belt compatible. Parents are solely responsible for supplying and the correct fitting of these seats. 

For safety reasons, passengers must follow the instructions of the driver at all times. 

Passengers are to wear seatbelts where available.  

Alcohol is strictly prohibited from being carried on our buses as our ski areas are licensed areas. 

NZSki has the right to refuse carriage to anyone they believe is under the influence of alcohol or drugs. 

Food is not permitted to be consumed on any buses. Only drinks that are in a sealed container are permitted. 

NZSki reserves the right to seek compensation for any wilful damage to any NZSki vehicle or property caused by any person. 

The following situations may result in refusal of service or immediate removal from the transport service without refund or compensation, and may incur serious consequences including prosecution: 

• Abusive, discriminatory, or threatening language and/or behaviour on-board any transport service, or around our ski areas or transport loading/unloading areas.  
• Refusal to follow any reasonable instruction from the driver or NZSki staff 
• Interfering with any of the driver’s controls 
• Altering or attempting to fraudulently use a MyPass card or Ski Bus ticket. 

These Terms and Conditions do not waive any rights or remedies you may have under the Consumer Guarantees Act 1993. 

All equipment and personal effects are carried at the passenger's own risk and it is the passenger's responsibility to adequately insure for loss or damage to these items. Travel insurance is recommended. 

NZSki reserves the right to amend, cancel, or postpone services due to weather, road conditions or at their own discretion. 

NZSki cannot guarantee any specific departure times due to factors beyond our control such as; weather, road conditions, traffic delays, capacity and mechanical breakdowns. 

Buses can only stop at predetermined bus stops. 

NZSki cannot guarantee any pick-ups or drop-offs at any particular bus stop. Stops will only be made if safe conditions prevail, this is at NZSki’s sole judgement. 

NZSki cannot accept liability for losses or additional expenses due to delays in transport services, sickness, injury, mental distress or any unforeseen circumstance. 

Bus Travel Terms and Conditions

1. Applicability:

• These terms and conditions apply to both verbal and written agreements. They are effective from the point a booking is accepted.

2. Our Obligations:

• We will provide roadworthy and insured vehicles that meet all required certifications and legal compliance, with qualified drivers (where drivers are required).
• We will adhere to all relevant laws and regulations (including road traffic rules).
• We will not exceed the vehicle’s operating limits (e.g. passenger and cargo limits).
• We will avoid driving in prohibited areas unsuitable for the vehicle type, unless necessary (e.g. beaches, mines, or non-road tunnels).

3. Customer Obligations:

For Hirers (whole bus hire):

• You are responsible for your party’s actions on the bus and liable for damages resulting from these actions, including: Damage to the vehicle or accessories, third-party vehicles, or property. Consequential damages or costs, such as salvage or loss of revenue.

For All Passengers and ticket holders:

• All passengers must conduct themselves appropriately. Safe and respectful behaviour is essential.
• Drivers may refuse boarding or remove disruptive,intoxicated, or threatening passengers, potentially terminating the journey without a refund.
• If the journey is terminated, any alternative transport is the responsibility of the Hirer or passenger.
• Consumption of alcohol, non-prescription drugs, smoking, and vaping on the bus is prohibited.
• Seatbelts are provided and must be worn while the bus is in motion.

4. Tracking and CCTV Acknowledgment:

• Our buses may have CCTV, GPS, or tracking equipment to monitor location, driver behaviour, and passenger behaviour.

5. Accidents, Breakdowns, and Incidents:

• In case of an accident, damage, breakdown, or need for repair, our driver will inform us immediately. If possible, a replacement vehicle will be provided. If not, we will work with the Hirer or passenger to resolve the situation case-by-case.

6. Personal Insurance:

• This agreement does not include personal insurance or coverage forpersonal effects. We are not liable for personal items left on the vehicle.

7. Refunds and Cancellation Charges:

• For Hirers (whole bus):▪ 14+ days prior: 10% of the hire value.▪ 8–14 days prior: 25% of the hire value, capped at $400 per vehicle.▪ 2–7 days prior: 50% of the hire value.▪ Less than 48 hours: Full charge.
• For Individual Tickets: Refunds are only available up to 48 hours before travel; cancellations within 48 hours are non-refundable.

8. Payments:

• For Hirers (whole bus):▪ A 10% deposit is required to secure the booking, with full payment due 14 days prior to departure.
• For bookings within 14 days, full payment is required upon booking.
• For Individual Tickets: Full payment is due at booking. We reserve the right to charge are fundable bond for specific charters with anticipated risk of damage.

9. Additional Charges:

• Cleaning and Damage: Charges apply for bodily fluids, excessive rubbish, damage, or consequential revenue loss due to passenger actions. This can vary depending on the amount.
• We reserve the right to charge for any additional labour, parts, or professional services in relation to damage or cleaning.

Where we can use our own resources, we will charge:

• Cleaning Labor Charge: $100 NZD per hour plus the cost of cleaning supplies.
• Repair Labor Charge: $125 NZD per hour plus the cost of parts.
• Client Caused Delays (whole bus hire): Delays over 15 minutes will incur charges based on a rate of $125NZD per hour of delay.

10. Exclusions:

• Tickets do not include admission fees to attractions or events, ferry charges, tolls, or parking fees.

11. Route:

• We provide estimated journey times in good faith but cannot guarantee adherence due to factors beyond our control (e.g., traffic, weather).
• Regular stops are made for driver breaks; passengers must follow instructions during these stops.

12. Animals:

• Only certified assistance dogs are permitted, unless prior permission is granted.

13. Cancellations by the Company:

• If we cannot fulfill a booking due to unforeseen circumstances,we will attempt to arrange a replacement. If this is not possible, a refund will be provided on a pro-rata basis.

15. Feedback and Complaints:

• For any issues, please contact us at transport@nzski.com

Access to the Service

The Service is a free service provided by NZSki Limited for the use of its guests and staff. Your access to the Service is completely at the discretion of NZSki Limited, and your access to the Service may be blocked, suspended, or terminated at any time for any reason including, but not limited to; violation of this Agreement, actions that may lead to liability for NZSki Limited, or its affiliates, or its owners, disruption of access to other users or networks, and violation of applicable laws or regulations.

NZSki Limited may revise this Agreement at any time. You must accept this Agreement each time you use the Service, and it is your responsibility to review it for any changes each time.

Acceptable Use of the Service

NZSki Limited supports the free flow of information and ideas over the Internet. Your access to the Service is conditioned on the legal and appropriate use of the Service. Your use of the Service and any activities conducted online through the Service shall not violate any applicable law or regulation or the rights of NZSki Limited, or any third party.

The use of the Service for the following activities is prohibited:

Spamming and Invasion of Privacy

Sending unsolicited bulk or commercial messages over the Internet using the Service or using the Service for activities that invade another's privacy

Intellectual Property Right Violations

Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party

Obscene or Indecent Speech or Materials

Using NZSki Limited’ to advertise, solicit, transmit, store, post, display, or otherwise make available obscene or indecent images or other materials. NZSki Limited will notify and fully cooperate with law enforcement if it becomes aware of any use of the Service in any connection with child pornography or the solicitation of sex with minors.

Defamatory or Abusive Language

Using the Service to transmit, post, upload, or otherwise making available defamatory, harassing, abusive, or threatening material or language that encourages bodily harm, destruction of property or harasses another.

Forging of Headers

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Hacking

Accessing illegally or without authorization, computers, accounts, equipment or networks belonging to another party, or attempting to penetrate security measures of another system

This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information gathering activity.

Distribution of Internet Viruses, Trojan Horses, or Other Destructive Activities

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan Horses, pinging, flooding, mail-bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the Node or any connected network, system, service, or equipment.

Facilitating a Violation of this Agreement of Use

Advertising, transmitting, or otherwise making available any software product, product, or service that is designed to violate this Agreement, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software.

Other Illegal Activities

Using the Service in violation of applicable law and regulation, including, but not limited to, advertising, transmitting, or otherwise making available Ponzi schemes, pyramid schemes, fraudulently charging credit cards, pirating software, or making fraudulent offers to sell or buy products, items, or services.

Resale

The sale, transfer, or rental of the Service to customers, clients or other third parties, either directly or as part of a service or product created for resale.

Notice of Violations of the Agreement

NZSki Limited requests that anyone who believes that there is a violation of this Agreement contact our Service Desk team immediately on 0800 697 547.

Disclaimer

You acknowledge:

1. that the Service may not be uninterrupted or error-free;
2. that viruses or other harmful applications may be available through the Service;
3. that NZSki Limited does not guarantee the security of the Service and that unauthorized third parties may access your computer or files or otherwise monitor your connection;
4. that NZSki Limited’ ability to provide the Service without charge is based on the limited warranty, disclaimer, and limitation of liability specified in this Section.

The service and any products or services provided on or in connection with the service are provided on an "as-is", "as available" basis without warranties of any kind. All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the services, goods or personnel resources provided hereunder, whether express or implied, arising by law, custom, prior oral or written statements by NZSki Limited, or otherwise (including, but not limited to any warranty of satisfactory quality, merchantability, fitness for particular purpose, title and non-infringement) are hereby overridden, excluded and disclaimed.

No Consequential Damages

Under no circumstances will NZSki Limited, their suppliers or licensors, or their respective officers, directors, employees, agents, and affiliates be liable for consequential, indirect, special, punitive or incidental damages or lost profits, whether foreseeable or unforeseeable, based on claims of customer, its appointees or its or their customers (including, but not limited to, unauthorized access, damage, or theft of your system or data, claims for loss of goodwill, claims for loss of data, use of or reliance on the service, stoppage of other work or impairment of other assets, or damage caused to equipment or programs from any virus or other harmful application), arising out of breach or failure of express or implied warranty, breach of contract, misrepresentation, negligence, strict liability in tort or otherwise.

In no event will the aggregate liability that NZSki Limited or its owners may incur in any action or proceeding exceed $100. The limitations, exclusions, and disclaimers set forth in this section will not apply only if and to the extent that the law or a court of competent jurisdiction requires liability under applicable law beyond and despite these limitations, exclusions, and disclaimers.

Indemnity

You agree to indemnify and hold harmless NZSki Limited, and its and their suppliers and licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable attorney's fees) arising out of or related to your use of the Service, any materials downloaded or uploaded through the Service, any actions taken by you in connection with your use of the Service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. This Section will not be construed to limit or exclude any other claims or remedies that NZSki Limited may assert under this Agreement or by law.

Arbitration

You agree to submit any and all controversies or claims arising out of or relating to this Agreement or the existence, validity, breach or termination thereof, whether during or after its term, to an arbitrator. The arbitrator may, at either party's request, grant injunctive relief. The arbitral award will be the exclusive remedy of the parties for all claims, counterclaims, issues or accountings presented or plead to the arbitrator. Judgment upon the arbitral award may be entered in any court that has jurisdiction thereof. Any additional costs, fees or expenses incurred in enforcing the arbitral award will be charged against the party that resists its enforcement. Nothing in this Section will prevent the parties from seeking interim injunctive relief against one another.

Interpretation

This Agreement shall not be construed as creating a partnership, joint venture, agency relationship or granting a franchise between the parties. Except as otherwise provided above, any waiver, amendment or other modification of this Agreement will not be effective unless in writing and signed by the party against whom enforcement is sought. If any provision of this Agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this Agreement.

NZSki Limited’ performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement shall waive or impede NZSki Limited’ right to comply with law enforcement requests or requirements relating to your use of this Service or information provided to or gathered by NZSki Limited with respect to such use. This Agreement constitutes the complete and entire statement of all terms, conditions, and representations of the agreement between you and NZSki Limited with respect to its subject matter and supersedes all prior writings or understanding.